• Quickly access to your most important files and folders.
• Bookmark, favorite, or save your files for easy access later.
• Works on both mobile and the web.

In this article:

• How do I star a file or folder?
• How do I access my starred files?
• How do I un-star a file?

How do I star a file or folder?

You can star a file from the Sync.com web panel, and your phone or tablet.

Star a file or folder from the Sync.com web panel:

1. Sign in to the web panel.
2. From the Files or Vault tab click the (star) icon beside any file or folder. On smaller screens, first click the (ellipsis) icon, and then select Add to starred.

Once starred, you can access your starred files directly from the web panel Starred tab.

Star a file or folder from your phone or tablet:

1. Install the Sync mobile app on your mobile device.
2. Open the Sync mobile app.
3. Tap the (ellipsis) icon beside any file or folder, to open the menu.
4. Tap Add to starred.

How do I access my starred files?

From the Sync.com web panel:

1. Sign in to the web panel.
2. Click the Starred tab on the top menu bar.
3. Your starred files are listed here, ordered by your most recently starred files.

From your phone or tablet:

1. Install the Sync mobile app on your mobile device.
2. Open the Sync mobile app.
3. Android: Tap the menu icon at the top of the screen, and tap Starred.
4. iOS: Tap Starred on the menu bar at the bottom of the screen.

How do I un-star a file?

Note: this action simply un-stars the file. The file remains in Sync, and is not deleted.

From the Sync.com web panel:

1. Sign in to the web panel.
2. Click the (ellipsis) icon beside any starred file or folder, to open the menu.
3. Select Remove from starred.

From your phone or tablet:

1. Open the Sync mobile app.
2. Android: Tap the menu icon at the top of the screen, and tap Starred.
3. iOS: Tap Starred on the menu bar at the bottom of the screen.
4. Tap the (ellipsis) icon beside any starred file or folder, to open the menu.
5. Tap Remove from starred.

The post How to use Starred files first appeared on Sync.com - Help Desk.

Congratulations on choosing Pro Teams. With Pro Teams you can:

• Easily manage separate Sync accounts for each of your team members.
• Consolidate existing Sync accounts that your team members may have already created.
• Set up centralized folders that your entire team can access.
• Enable secure sharing with clients and customers.
• Protect your company data by keeping it securely backed up in the cloud.

Additionally, with the Pro Teams+ Unlimited plan, you can:

• Create multiple Administrators.
• Set up role-based access controls (RBAC).
• Enforce 2FA company-wide.
• Enable or disable sharing features and permanent deletion per user or group.
• Get access to scheduled phone support during regular business hours.

In this article:

• Administrator account
• What defines a user?
• Adding a new user account
• Transferring in an existing Sync.com account
• Managing and removing users and passwords
• Managing roles (RBAC)
• Setting up team share folders for centralized file access
• Sharing externally to clients and customers
• Account security
• Increasing the number of user seats
• Transferring the admin account to a different user

Administrator account

Pro Teams includes an administrator “super-user” account. If you purchased the plan, you’re automatically assigned this role. From the Pro Teams+ admin panel you can:

• Set up and manage separate user accounts for each team member (employee).
• Create, manage, and assign users to roles, including multiple Administrators (only available on Pro Teams+ Unlimited).
• Create and manage permissions (only available on Pro Teams+ Unlimited).
• Manage passwords for each team member.
• Monitor access and storage space usage per user account.
• Manage account billing for all user accounts (single invoice centralized billing).

The account administrator maintains ownership of all user accounts and files.

To access the admin panel:

1. Sign in to the web panel.
2. Click the Users tab on the top menu bar, to access the admin panel. The Users tab is only available to Pro Teams+ account administrators (not sub-users).

What defines a user?

A Pro Teams user is defined as an internal team member (typically an employee within your organization). External people you share with (such as clients and customers) do not count as users, as Pro Teams+ includes unlimited external sharing.

Adding a new user account

Adding your team members as users gives each member their own Sync account and sign-in credentials. If the people you are adding do not have a Sync account, they are considered new users, otherwise skip down to transferring in an existing Sync.com account, if they already have Sync accounts.

To add a new user account:

1. Sign in to the web panel.
2. Click the Users tab on the top menu bar, to access the admin panel.
3. Click + Invite user.
4. Upload a CSV file or manually enter users (see instructions below).
5. Click the Invite button.

Uploading a CSV file:

Uploading a comma-separated values file is an alternative option better suited for provisioning multiple users in bulk. Download this CSV template file to get started (fill it in and upload it from the Invite Users prompt).

Manually adding users:

To manually add users, simply type or paste in their email addresses. Hitting enter or tab will confirm and move the email to the bottom of the text box. Click the Invite button to complete the process. This will send an email invite out to each user being added.

CSV file troubleshooting

• Make sure there are no empty rows
• Make sure the first two columns (email and role) are not blank. Set the role column to Default User.
• For custom roles (only available on Pro Teams+ Unlimited) make sure the roles already exist in your account
• Make sure you do not have more users (rows) than empty seats within your account

What happens next?

Once you have added users, an email verification will be sent to each user, requesting that they activate their account. Billing and upgrade options for the user will not be visible for users (these features are managed exclusively under your Admin account).

Transferring in an existing Sync.com account

Important: Before inviting an existing Sync user, ensure they have installed the latest version of the desktop and mobile app.

You may have team members that previously created their own Sync.com accounts. With Pro Teams+ you can consolidate these accounts, which makes management and billing easier, and ensures that you retain ownership of your organization’s accounts and files.

To transfer in an existing Sync user account:

Follow the add user instructions above.

Accepting a transfer invite:

For security, each user you invite will be sent an email confirmation, which will start a one-time data migration. Users are required to:

1. Open the email invite.
2. Click a confirmation link in the email.
3. Click confirm on the Sync.com website to start the data migration.
4. Re-authenticate their devices when the migration is complete. Desktop users will need to manually resume the app, and follow the re-activation prompts. For mobile devices users are prompted next time they open the app.
5. Note: The data migration can take anywhere from a few seconds, to a few hours, depending on the size of the account being transferred (number of files). During migration access to the account is temporarily disabled. Users will be notified via email when the migration is complete, and be prompted to -authenticate their devices to resume syncing.

Managing and removing users and passwords

You can manage user settings from the Pro Teams user admin console. If you want to manage granular permissions per user, per folder, you would do so by creating team shared folders.

To access user settings:

1. Sign in to the web panel.
2. Click the Users tab on the top menu bar to access the admin panel.
3. Click the (ellipsis) icon beside the user you want to manage and choose one of the following settings.

Password reset: This allows you to choose a new password for each user.

Change role: This will allow you to choose a new role for the user (only available on Pro Teams+ Unlimited).

Remove user: There are two options here. The first allows the user to keep their account open but downgraded to a free account with all the files and data still available. The second option destroys the whole account, including all its data. Both options free up a seat on your team.

Once you have removed a user, if you no longer require the user seat, contact Sync support to have it removed, so it doesn’t renew at the end of the current billing term.

Managing roles (RBAC)

The Pro Teams+ Unlimited plan includes role-based access control. Administrators can create roles (such as Sales, HR, Management, etc.) and assign different permissions for each role. Each user can be assigned to one role. Role permissions include:

• Manage users – gives users the ability to View, Add, and Edit users.
• Manage roles – gives users the ability to View, Add, and Edit roles.
• Link Sharing – gives users the ability to share with links.
• Folder Sharing – gives users the ability to collaborate with team shared folders.
• Purge Files – gives users the ability to purge (permanently delete) files.
• 2FA – enforce email-based two-factor authentication.

Default roles:

Pro Teams includes two non-configurable out-of-the-box roles:

• Administrator – super-user permissions with the ability to control all aspects of the account.
• Default User – a non-admin default role for additional users added or transferred into the account. Default users cannot purge files, cannot add or manage other users, and cannot add or manage roles.

With the Pro Teams+ Unlimited plan you can clone the Administrator role (by creating a new role named ‘Administrator 2’) and assign the cloned Administrator 2 role to multiple users. Pro Teams Standard supports only one Administrator, which is automatically assigned to the account owner (first account).

Setting up team share folders for centralized file access

Once you’ve set up user accounts you will want to create team shared folders, which enable centralized file access and collaboration. With team shared folders you can:

• Automatically synchronize folders and files to some or all team members.
• Manage view only or view and edit access permissions per user, per folder.
• Track file changes per user.
• Revoke access anytime.

You can create and manage team shared folders yourself, or delegate the management of shared folders to any other user.

See the creating team shared folders article for more details.

Sharing externally to clients and customers

Pro Teams includes unlimited external file sharing with links, and the people you share with do not need a Sync account. With shared links you can:

• Send files or folders externally, to just about anyone.
• Request files (get people to upload / send you files).
• Set access permissions including custom passwords, download restrictions (preview only), expiry dates, activity notifications and more.
• Revoke access anytime.
• Share large files without bulky email attachments.

You or any team member can create shared links.

See the creating shared links article for more details.

Account Security

Users can enable security settings such as two-factor authentication from their account settings tab:

1. Instruct your users to sign in to the web panel. You could also sign in on their behalf if you set their password when creating their account.
2. Click the Username on the top right side of the menu bar
3. Select Settings
4. Click the Security tab.

Increasing the number of user seats

If you have used up your existing user seats, you can add additional seats as follows:

1. Sign in to the web panel.
2. Click the Users tab on the top menu bar to access the admin panel.
3. Click + Purchase user.
4. Choose the number of additional users to add.
5. Click Add user.
6. Enter your billing details and click Next step to process the order.

Increasing the number of seats requires Administrator role access. When you add additional user seats, billing is pro-rated for the remainder of the current term. This ensures that the renewal date for all users is aligned, which makes single invoice billing on renewal easier to understand. You would then be billed the full amount at the end of the term (on renewal, if you choose to renew the user seat).

Transferring the admin account to a different user

The Pro Teams administrator can transfer ownership as follows:

1. Sign in to the web panel as the current administrator.
2. Click the Email address or display name at the top right corner of the blue navigation bar, and select Settings.
3. Click Edit beside the administrator email address.
4. Enter the email address of the new administrator.
5. Enter the existing account password.
6. A verification email will be sent to the current administrator with further instructions.

To transfer ownership of your account you will need to change the email address as outlined above, as well as update/remove your billing profile, and enable email-based password reset (allowing the new owner to reset the account password easily).

The post Getting started with Pro Teams first appeared on Sync.com - Help Desk.

In this article:

• How to stream an audio or video file
• Supported file types
• Troubleshooting streaming issues

How to stream an audio or video file

1. Open the Sync mobile app.
2. Browse to the audio or video file you’d like to play.
3. Tap the file.
4. The file will open in the built-in player, and stream, if the file type is supported.

Note: Streaming is only available on Pro Sync accounts. If you are on a free Sync Starter plan media will download first, before playing.

Supported file types

iOS:

• On iOS streaming is only supported over WiFi only (not Data).
• MP4, MPG, MOV, AVI
• MP2, MP3, FLAC, AC3, AIFF, M4A, EAC3, VOB, WAV, AAC

Android:

• On Android streaming is supported over WiFi and Data.
• MP4, MPG, MOV
• MP3, M4A, WAV, OGG

Note: Sync does not transcode or re-encode your videos. Videos play at maximum resolution and bitrate.

Troubleshooting streaming issues

Constant loading or spinning: The video bitrate may be too high to stream over the available bandwidth. The solution would be to re-encode your video at a lower bitrate.

No audio: The video may be using an unsupported audio type. The solution would be to re-encode your video using a supported audio type as per the list above.

High network utilization: High video bitrates (eg. 4K) may saturate your network. The solution would be to re-encode your video at a lower bitrate.

Blank or black player screen: The video type is not supported.

The post Streaming media on the Sync mobile apps first appeared on Sync.com - Help Desk.

Pro Teams Unlimited customers get the following premium support features:

• Priority email support (2 hour response times during support hours)
• Scheduled support phone calls on-demand

What are your phone support hours?

9 AM to 5 PM EST, Monday to Friday.

Email support is available 8 AM to 7 PM EST, Monday to Friday and 10 AM to 6 PM EST, weekends.

What language is phone support offered in?

Sync offers support in English for all customers. If you are a non English speaker you can submit your help request through our web form and our Support Team will use a translator to assist in communicating with you.

How do I schedule a phone call?

To schedule a call, click here and complete the form. A member of the Sync Support team will be in touch to collect additional details and schedule the call.

Why can’t I just call Sync directly? 

At Sync we aim to help you be as productive as possible. We’ve found through our own interactions with various customer support calls that waiting on hold or being passed around departments to be disruptive and put a strain on time. By scheduling calls our support team is able to narrow the focus of troubleshooting steps, familiarize themselves with your account history and you never have to wait on hold to talk to Sync.

The post How does Pro Teams Unlimited phone support work? first appeared on Sync.com - Help Desk.

• It’s easy to access and share large files and folders full of files
• Clients get their own secure login
• Clients do not have to create a Sync account or install software
• Files and folders in the portal can the synchronized to your desktop, keeping things more organized and productive
• You get instant email notifications when files are accessed
• With Sync Solo Professional and Sync Teams Unlimited, you can optionally customize the file portal with your own company logo and brand colors for a more professional, trusted experience

Creating a client file portal with Sync:

1. Sign in to the web panel.
2. Create a brand new folder by clicking New Folder on the right side of the Sync web panel. You should create a separate folder for each client.
3. Create a link to the folder by hovering your mouse over the folder and clicking the Share button, and selecting the Share as link option.
4. Click the blue Link Settings button.
5. Under Link Settings set a Password. Your client will use this password to access the file portal.
6. Under Link Settings enable Uploads Permissions. This will allow your client to upload / send you documents and files.
7. Under Link Settings enable Email Notifications. You will be notified whenever there is activity in the file portal.

Giving your clients access to their own file portal:

1. Follow the steps above to create a separate folder for each client.
2. While you are still signed in to the web panel, click the Files menu option on the blue menu bar at the top of the screen.
3. Hover your mouse over the client folder you created previously, and click the Share button.
4. Select the Manage link option.
5. Click the Copy button to copy the link to your clipboard. You can then paste it into an email (Gmail, Outlook, Office 365, Apple Mail etc.), into a message, onto a website, or wherever you want people to access it.

Adding your logo and branding to the portal

This feature is available on Solo Professional and Pro Teams Unlimited plans.

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click Edit beside Custom Branding.
5. Click the Browse button and choose a logo file from your computer or device.
6. Click the Save button to save your changes.

The post Setting up a secure client file portal with Sync first appeared on Sync.com - Help Desk.

How does unlimited storage work?
Each user account is provisioned with 10 TB of base storage by default. Available storage on each account is then automatically increased in 10 TB increments, whenever 75% of available capacity has been reached.

Are there file size or transfer limits?
40 GB maximum file size when sharing, and 40 Megabits per second (5 Megabytes per second) maximum transfer speed.

What is is the recommended maximum number of files?
Syncing performance may be slower with over 300,000 files per user.

Can I back-up Petabytes of data?
By default, your data in Sync “synchronizes” across your computers, devices, and the people you share with. As such Sync is not suitable for large scale, one-way backups. If you have over 100 TB, or require a petabyte-scale backup solution, contact us for enterprise pricing.

Are there hidden fees?
No hidden fees. Each separate user (typically a team member or employee) requires a separate Pro Teams user account license (there is a 3-user minimum).

Can I use the Unlimited plan as an individual?
Yes, however, you would still be purchasing 3 users. The total cost for all 3-users is $45 per month inclusive (billed annually), which is an incredible deal for unlimited storage!

Do you offer a money back guarantee?
Yes, you can cancel anytime. Pro Teams Unlimited includes a full refund if you cancel within 30-days.

Do you support delta-sync (block level syncing)?
Not at this time. Sync is designed to protect your privacy with strong encryption. Delta-sync gives your cloud storage provider access to your data.

See here for more information on considerations when using Sync.

The post How does unlimited storage work? first appeared on Sync.com - Help Desk.

In this article:

• Install the Sync app into your Slack workspace
• Connect Slack to your Sync account
• Make folders in your Sync account accessible from Slack
• Share files in Slack channels and messages
• Set passwords, expiry dates and revoke access to files shared on Slack
• Disconnect Slack from your Sync account

Install the Sync app into your Slack workspace

As a Slack Admin you first need to install the Sync app into your Slack workspace.

Connect Slack to your Sync account

To connect Slack to your Sync account:

1. Add the Sync app to your Slack workspace.
2. From your Slack workspace, under Apps, click the Sync.com app.
3. Click the Connect button.
4. Click the Login button, to sign into your Sync account.
5. You will be redirected the Sync web panel sign in. If you’re already signed in click Continue, otherwise sign in with your Sync account credentials.
6. Review the Slack app permissions and click the Allow button.

Your Sync account is now connected to Slack. Proceed to the make folders in your Sync account accessible from Slack step to connect a folder.

Make folders in your Sync account accessible from Slack

Once you have connected Slack to your Sync account, you can select which folders and files are accessible from Slack. This gives you granular control over file access through Slack.

To make a folder accessible from Slack:

1. Sign in to the Sync web panel.
2. Hover your mouse over the folder you want to connect and click the blue Share button.
3. Select the Connect apps option (or Manage apps option if the folder has already been connected).
4. Click the Slack checkbox, and then click the Connect apps button.
5. The status of the Slack app will change to connected. Click the Close button.

The folder you selected is now accessible from Slack. Proceed to the share files in Slack channels and messages step to make the magic happen.

Share files in Slack channels and messages

Once you have connected Slack to your Sync account and connected a folder, you can share your files in Slack channels and messages.

To share files in Slack:

1. Sign in to Slack.
2. Use the /sync command in any channel or message.
3. Type /sync and press enter or return.
4. Navigate to the file you want to share.
5. Click the (ellipsis) icon beside any file, and choose Share as link.
6. Click the Share button.

Set passwords, expiry dates and revoke access to files shared on Slack

Files are shared on Slack with Sync links, allowing you to control access or revoke access, per file, anytime, via link permissions.

Disconnect Slack from your Sync account

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Apps tab.
5. Click Slack.
6. Click the Revoke access button.

The post How to use Slack with Sync first appeared on Sync.com - Help Desk.

• Sync-powered document previews
• Make changes to attachments, after they’ve been attached
• Get notifications on attachment views
• Attach large files and folders
• Add access controls to attachments
• Better data privacy, security and compliance

Attaching a document in Sync to a Trello Card

1. Create a link to a document, file or folder stored in Sync. If you’ve got the Sync desktop app installed on your computer, you can right click the document on your desktop to create a link.
2. From within Trello, open a Trello Card.
3. On the Trello Card click Add An Attachment.
4. From the attachment popup paste your Sync Link into the Attach a Link field.
5. Click Attach.

By attaching your documents to Trello using Sync Links, you’re not creating a separate copy stored on Trello. The document is always stored and previewed with Sync. And by keeping your attachments in Sync you can restrict downloads, control access, enable notifications and revoke access anytime. Even if you no longer have access to Trello.

The post Attaching Documents in Sync to Trello first appeared on Sync.com - Help Desk.

To add your company logo:

1. Sign in to the web panel.
   (On a Teams plan, this feature is managed exclusively by the Pro Teams Administrator.)
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click Edit beside Custom Branding.
5. Click the Browse button and choose a logo file from your computer or device.
6. Click the Save button to save your changes.

Your company logo and color settings will replace the Sync logo and colors displayed on links and file requests shared by any user added to your Sync Pro Teams Unlimited account.

Logo format and size:

PNG, JPG, GIF and TIF formats are supported (with transparency). For best visibility we recommend uploading a horizontal logo layout sized at approximately 400 x 150 pixels, with a maximum file size of 5 MB.

Color settings:

You can modify various elements on the link page to better match your company colors and branding, including buttons, link text, and the header bar.

Resetting to defaults:

Click the Reset to Sync button to restore defaults.

The post Customizing Sync branding with your own logo first appeared on Sync.com - Help Desk.

In this article:

• Open and edit from the Sync web panel with Office 365
• Open and edit from your phone or tablet
• Open and edit directly on your Windows or Mac desktop
• Document preview preferences for Office

Open and edit from the Sync web panel with Office 365

Sync Pro Solo and Pro Teams customers can open and edit Office documents stored in Sync, using the Microsoft Office 365 online web-based editor.

To open or edit Office documents:

1. Sign in to the web panel.
2. Click on a .docx, .xlsx or .pptx document (older .doc, .xls, or .ppt formats are not supported).
3. From the preview screen, click View in Office or Edit in Office (editing requires an Office 365 license).
4. When you are finished editing, click Back to Sync from the Office 365 editor (located on the title bar at the top of the editor window), to save your edits back to Sync.

Note: Personal and Free Sync customers also have the Edit in Office option, but do not have the View in Office option. The maximum file sizes supported for web-based editing are 50 MB for .docx, 5 MB for .xlsx and 300 MB for .pptx. If your files are larger you’ll need to edit with the Office desktop or Office mobile apps.

Open and edit from your phone or tablet

Microsoft provides a full suite of mobile apps for iPhone, iPad and Android devices, including Word, Excel and Powerpoint. All Sync customers can open and edit documents and files stored in Sync, directly from these apps (editing requires an Office 365 subscription).

See the using the Microsoft Office mobile apps for iOS and Android with Sync article for step-by-step instructions.

Open and edit directly on your Windows or Mac desktop

When you install Sync on your Windows or Mac computer, the Sync app will create a special Sync folder. The Sync folder works just like any other folder on your computer, allowing you to open and edit your documents and files, using virtually any application installed on your computer, including Microsoft Word, Excel and Powerpoint.

To open and edit Office documents stored in your Sync account, directly on your computer, you’ll need to have the Sync desktop app installed, and Microsoft Office installed (editing requires an Office license). All Sync customers can install the Sync desktop app.

To open or edit Office documents:

1. Install the Sync desktop app on your computer.
2. With the Sync desktop is installed, navigate to the Sync folder.
3. Double click on any Office document in your Sync folder to open it (you’ll need to have Microsoft Office installed on your computer).
4. Save your edits. The Sync app will automatically synchronize your edits to the cloud.

Document preview preferences for Office

The Sync.com web panel includes a built-in previewer, that makes it easy to view Office documents without downloading them first.

Sync Pro Solo and Pro Teams customers can choose whether to use Sync’s built-in previewer or use the Microsoft Office Online previewer, which provides more accurate rendering and better performance for larger documents. Document previews are not available to Sync free or Personal customers.

To change your previewer preferences:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Under the Account tab click Edit beside Previewer preferences.
5. Select Office Online or Sync, and click Save settings.

Notes:

With Office Online selected (or when editing with Office 365), the encrypted document data is downloaded directly into the browser, decrypted in real-time, and then re-encrypted and streamed through an automated Microsoft-hosted helper server. With Sync selected, the encrypted document data is downloaded directly into the browser, decrypted in real-time, and then re-encrypted and streamed through an automated Sync-hosted helper server.

See the previewing documents and photos, from the web panel article for more information.

The post Microsoft Office for Sync getting started guide first appeared on Sync.com - Help Desk.

• Access your files in Sync from anywhere
• Use third-party apps on your device to open and edit files in Sync
• Take photos and videos using the camera on your device, and automatically save them to Sync
• Make files available for offline access
• Share your files using links, in emails, text messages and other apps
• Manage team shared folders

In this article:

• Get the mobile apps for iOS and Android
• Upload photos, videos and files from your phone or tablet to Sync
• Search for files with the Sync mobile app
• Setting offline access for your files and folders
• Sort and manage your files with the Sync mobile app
• Open your files with third-party apps on your phone or tablet
• Passcode (PIN) lock
• Sync mobile app settings, storage and memory management

Get the mobile apps for iOS and Android

Get the mobile app on Google Play (for Android devices) or the Apple App Store (for Apple iPhones and iPads), by searching for “sync.com” or following the links above.

You can also access Sync from your mobile web browser, without installing the app.

Upload photos, videos and files from your phone or tablet to Sync

The Sync mobile apps include multiple ways to upload files from your phone or tablet. Uploaded files will synchronize to your computer and be available on other connected devices, as well as the Sync.com web panel.

Uploading photos and videos automatically:

The Sync mobile app can automatically upload your photos and videos as you take them. To do so, you’ll need to enable camera uploads.

Uploading photos, videos and files manually:

1. Open the Sync mobile app.
2. Browse to the folder where you would like to upload your files.
3. Tap the + (plus) icon at the bottom of the screen.
4. Tap Upload on Android, or Upload photos / Upload files on iPhone / iPad.
5. Tap the photo, video or file you would like to upload. On iPhone / iPad additionally tap Select.
6. To upload multiple photos, videos or files, long press on Android, or tap multiple on iPhone / iPad and tap Select.

Uploading from other apps installed on your mobile device:

You can add files directly to your Sync account from any other app on your phone, as long as the app supports sharing. On Android look for the (share icon). On iPhone and iPad look for the (share icon). For example:

Uploading from the Photos app on Android, to Sync:

1. Open the Photos app on your Android device.
2. Long press one or more photos to select them.
3. Tap the (share icon) icon at the top the screen.
4. Tap Save to Sync.
5. Browse to the folder where you would like to upload your files.
6. Tap Add

Uploading from the Photos app on iPhone or iPad, to Sync:

1. Open the Photos app on your iPhone or iPad.
2. Tap Select and select one or more photos.
3. Tap the (share icon) icon at the bottom of the screen.
4. Tap Save to Sync.
5. Browse to the folder where you would like to upload your files.
6. Tap Add

Search for files with the Sync mobile app

You can use the Sync mobile app to search for any file located in your Sync folder or Vault.

1. Open the Sync mobile app.
2. Tap the Search icon (magnifying glass) on the blue bar at the top of the Files or Vault tab.
3. To search: Type in a search term in the search box.
4. Tap the search results to navigate to the location of the file or folder.

Setting offline access for your files and folders

Sync Pro and Business customers can make both files and folders available for offline access (free Sync customers can only make files available for offline access). When you make a file or folder available offline, you can access it even when your mobile device is not connected to the Internet. For example, when you are in Airplane mode.

1. Open the Sync mobile app.
2. Browse to the file you’d like to make available for offline access.
3. Tap the (ellipsis) icon beside any file to open the file menu.
4. Tap Sync Offline.

Once you’ve made a file available for offline access, and it has downloaded to your mobile device, you’ll be able to access it anytime, by tapping it, even when you are no longer connected to the Internet.

To unset a previously synced offline file:

Follow the same steps as above, but tap Unset Sync Offline to remove it from the device.

Access all of your offline files and folders easily:

1. Open the Sync mobile app.
2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
3. Tap Show Offline Files.

Sort and manage your files with the Sync mobile app

Sort options:

You can sort your files and change the view by tapping the (ellipsis) icon at the top right corner of the screen, when viewing your Files or Vault. You’ll get the following options:

• Sort: A-z (sorts your files alphabetically).
• Sort: Newest – Oldest (sorts your files chronologically).
• Grid View or List View (lists your files in a column, or displays large icons and thumbnails or your photos, arranged in a grid).

File management options:

You can manage your files and folders by tapping the (ellipsis) icon to the right of the file name in list view (under the file name in grid view). You’ll get the following options:

• Open with … – Choose a third-party app to preview / open the file.
• Share as attachment … – (Android) Choose a third-party app to process the file.
• Share as a link (or Manage link) – Create a secure link to a file or folder, and share the link via email.
• Create shared folder (or Manage shared folder) – Create a team shared folder and give other team members access.
• Save to device (Android only) – Save the file to local storage on the device.
• Sync offline (or Unset sync offline) – Set the file offline access.
• Copy – Copy the file or folder to a new location in your Sync folder or Vault.
• Rename – Rename the file or folder.
• Move – Move the file or folder to a new location in your Sync folder or Vault.
• Delete – Delete the file or folder.

Multi-select: On Android you can “long press” files to multi-select (tap down on the filename until it is highlighted). On iPhone and iPad tap the (ellipsis) icon at the top right corner of the file listing (in the blue bar) and tap Select Mode to select multiple files. File management options are limited in multi-select mode.

Open your files with third-party apps on your phone or tablet

You can open your files in Sync using third-party applications installed on your phone. For Microsoft Office documents follow these instructions. For any other file format follow these instructions:

1. Open the Sync mobile app.
2. Browse to the file you’d like to open.
3. Tap the (ellipsis) icon beside the file, to open the file menu.
4. Tap Open With.
5. A list of apps installed on your phone that can open the file will appear. Tap the app you’d like to open the file.

Note: Once you have opened the file in another app, edits or changes made to the file in that app may not save back to Sync automatically. You may have to manually upload changes back to Sync from the app, by sharing them back to Sync.

Passcode (PIN) lock

PIN lock adds an extra level of protection for the Sync app on your mobile device. To enable PIN lock:

1. Open the Sync mobile app.
2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
3. Scroll down and tap (toggle) Passcode Lock.
4. Input a 4 digit PIN code.
5. Verify the 4 digit PIN code.

Once enabled, you will be prompted to enter your PIN code whenever you open the Sync app on your mobile device.

Passcode (PIN) lock settings:

Allow Fingerprint: Enabled by default. Allows you to use your fingerprint, as well as the 4 digit code.

No Bypass: Disabled by default. When enabled, sharing to Sync from third-party apps installed on your phone will be blocked.

Sync mobile app settings, storage and memory management

By default the Sync mobile apps do not store files in Sync directly on your device unless you tap or preview them first. This “on demand” approach saves space and mitigates excessive data usage. You can use the offline access feature to store selected files or folders directly on your device as needed.

Files you tap to preview or open will be stored locally on your device in a temporary cache folder managed by the Sync app, which does take up space on your phone.

You can manage local storage settings to free up space as follows:

1. Open the Sync mobile app.
2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
3. Tap Clear Cache to clear the temporary file cache used by Sync (which can help free up space on your device)
4. Under Offline Settings you can also tap Clear Offline Files which will remove all files and folders that you previously set for offline access.

The post The Sync mobile apps first appeared on Sync.com - Help Desk.

In this article:

• Enabling automatic camera uploads
• Background uploading
• Camera upload settings
• View camera upload status

Enabling automatic camera uploads

When enabled, camera uploads will automatically uploads photos and videos from your phone or tablet to Sync.

Enable automatic camera uploads:

1. Open the Sync mobile app.
2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
3. Tap Camera Upload Settings.
4. Toggle Enable Camera Upload to on.
5. Select Upload all images on device, or Only upload new images. You can change this setting anytime by toggling camera upload off, and then on again. Upload new images will skip existing photos and videos on your device.
6. Once you enable camera uploads, photos will be uploaded to the Camera Uploads folder in your Sync account. Sync Pro and Business customers can select a custom folder to use as the camera upload destination.

Background uploading

Background uploading allows the Sync app to upload photos even when the app is closed. Your photos will automatically upload whenever there is a change to your device’s location.

This feature is enabled by default on Android, and can be enabled on iPhone and iPad as follows:

1. Open the Sync mobile app on your iPhone or iPad.
2. Tap Settings at the bottom of the screen ().
3. Tap Camera Upload Settings.
4. If camera upload is off toggle Enable Camera Upload to on.
5. Toggle Background Uploading to on.
6. The app will prompt you to enable location access. Tap Change Location Access.
7. Tap Location.
8. Tap Always.
9. Tap Sync at the top left corner of the screen to go back to the Sync app.
10. Toggle Background Uploading again (to on, if it is still off).

Note: Sync does not track or log your location. The Sync app uses the location service to trigger background uploads, which would otherwise be blocked by iOS. Background uploading may also be blocked by iOS or Android if your battery is low.

Camera upload settings

With camera upload enabled, you can access and change settings as follows:

1. Open the Sync mobile app.
2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
3. Tap Camera Upload Settings.

Only upload on WiFi: Enabled by default. When toggled off, camera upload will use cellular data when WiFi is not available.

Upload photos and videos: Enabled by default. When toggled off, camera upload will only upload photos (no videos).

Organize camera upload folder: Enabled by default. When enabled, photos and videos are uploaded into sub-folders organized by month and year. When toggled off, photos and videos are uploaded all into one folder.

Camera upload folder (location): Sync Pro and Business customers can select a custom folder to use as the camera upload destination. If not selected, the Sync app will upload to a folder named Camera Upload.

iPhone and iPad specific settings:

Upload images stored on iCloud: Disabled by default. Enabling this feature gives the Sync app permission to upload photos and videos stored on iCloud, but not otherwise stored on your device.

Background Uploading: Disabled by default. Enabling this features allows the Sync app to upload camera upload even when the app is closed. Note: this is an iOS specific feature, background uploading is automatically enabled on Android.

View camera upload status

Camera upload will display app notifications which you can turn off from your Android or iOS phone settings. You can also view the upload status from within the Sync app as follows:

1. Open the Sync mobile app.
2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
3. Tap Camera Upload Settings.
4. Upload status is displayed at the bottom of the screen.

Upload status will display the current photos or videos being uploaded, along with an overall progress indicator.

The post Automatic camera uploads first appeared on Sync.com - Help Desk.

In this article:

• Open and edit with Microsoft Office mobile on iOS (iPad and iPhone)
• Open and edit with Microsoft Office mobile on Android

Open and edit with Microsoft Office mobile on iOS

iPhone and iPad (iOS):

1. Open the Microsoft Word or Excel mobile app.
2. Tap the folder icon on the left side of your screen (iPad) or the bottom of the screen (iPhone).
3. Tap Files App.
4. Tap Browse (top left corner of the window).
5. Tap Sync from the Locations list.
6. If Sync is not listed as an option, tap the Ellipses Icon (…), tap Edit on iPhone (or Edit Sidebar on iPad), then tap Done to enable Sync.
7. Browse through your Sync account and tap the document.
8. The document will open within the Microsoft app. You will need to be signed into your Office 365 (premium) account to edit the document and save it directly back to Sync.
9. Edit the file in the Microsoft app.
10. When you tap the back arrow in the Microsoft toolbar, your edits will be saved directly to Sync and be available on other connected devices, as well as the Sync.com Web Panel.

Open and edit with Microsoft Office mobile on Android

Android:

1. Open the Microsoft Word or Excel mobile app.
2. Tap Open at the bottom right corner of the screen.
3. Tap Browse from the Places list.
4. Tap the menu icon ().
5. Tap Sync.
6. Browse through your Sync account and tap the document.
7. The document will open within the Microsoft app. You will need to be signed into your Office 365 premium account to edit the document and save it directly back to Sync (recommended). If you are not signed in, you would be prompted to save your edited document locally on your mobile device, and would then have to share it back to Sync as a copy.
8. Edit the file in the Microsoft app.
9. When you tap the back arrow in the Microsoft toolbar, your edits will be saved directly to Sync and be available on other connected devices, as well as the Sync.com web panel.

The post Using the Microsoft Office mobile apps for iOS and Android with Sync first appeared on Sync.com - Help Desk.

You can use iAnnotate open, edit and annotate your documents and PDFs stored in Sync as follows:

1. Open the iAnnotate mobile app.
2. Tap the + (plus) icon.
3. Tap Import File.
4. Tap Browse (if you are on Recents).
5. Tap Locations at the top left corner of the screen.
6. Tap Sync – Secure Storage from the Locations list.
7. Browse through your Sync account and tap the PDF or document to open.
8. The document will open within the iAnnotate app.
9. Edit the file.
10. To save the file back to Sync tap the (share icon) on the iAnnotate toolbar at the top of the screen.
11. Tap Share.
12. Tap Save to Sync.
13. Browse to the folder where you would like to save the document.
14. Tap Add

The post How do I use iAnnotate on iOS with Sync? first appeared on Sync.com - Help Desk.

Acknowledgements:

2022

Aqib Mehmood
Qaiser Abbas

2020

Muj Sec
Umar Ahmed
Ehtesham
Abdul Rehman Tariq
Faizan Ahmed

2019

SI9INT

The post Online service acknowledgements first appeared on Sync.com - Help Desk.

• How many files can I store in my Sync account?
• How many computers or devices can I connect to my Sync account?
• Can I upload large files to Sync (what is the maximum file size)?
• Does Sync support file de-duplication or block level syncing?
• What types of files are supported?
• What are the data transfer limits (bandwidth / traffic)?
• What is the maximum transfer speed?
• How many team shared folders can I create?
• What are the limits when sharing with links?
• Can I use network drives, mapped drives or network attached storage (NAS) with Sync?
• What are the minimum system requirements?
• Can I install Sync on Linux?

How many files can I store in my Sync account?

The number of files you can store with Sync is limited by the amount of storage space in your Sync account. If you run out of space in your Sync account, you can upgrade to get more space.

You can store as many files as your storage space allows, however, you may not be able to synchronize all of your files to all of your computers, as the number of files you can sync is also limited by the size of your computer’s available hard drive space. If you do not have enough space on your computer, try using selective sync, Vault, or consider moving your Sync files to a larger, external USB hard drive.

The Sync desktop app and web panel: Sync performance can get slower with more than 300,000 files in Sync. This is not a hard limit, and depends on the hardware specifications of the computer running the app (or web browser), as well as network speed, nested folder structure, and frequency of syncing activity. Many customers successfully sync more files without issue.

Also to note, there is a hard limit of 10,000 files per folder (you can create an unlimited number of folders).

The Sync mobile app: The Sync apps for iOS and Android provide a file listing, but do not physically store file data on your phone or device by default. This ensures that the number of files you can store with Sync is not limited by the amount of available storage space on your device.

The mobile apps include a feature called sync offline, which allows you to selectively store file data on your phone or device. Offline folders support up to 10,000 files per folder and/or up to 100 GB of data per folder. The total of all offline files and folders synced to a mobile device cannot exceed 100,000 files and/or 500 GB.

How many computers or devices can I connect to my Sync account?

You can connect up to 5 active computers or mobile devices to your Sync account. If you are setting up Sync for use with multiple users / people, you should create a separate Sync account for each user. You can then setup team shared folders to control which folders and files each user can access.

Can I upload large files to Sync (what is the maximum file size)?

Sync.com desktop and mobile apps: You can upload files of any size using the Sync desktop or mobile apps, however, Sync desktop app performance may be slower when uploading files larger than 40 GB. This is not a hard limit, and depends on the hardware specifications of the computer running the app, as well as frequency of changes to the file. Many customers successfully upload much larger files without issue.

Sync.com web panel: For large file uploads we recommend using the Sync desktop app, which supports automatic resume on partial transfers and does not otherwise restrict file size. Because the Sync web panel is browser based, web panel performance can degrade when uploading individual files larger than 500 MB in size.

Does Sync support file de-duplication or block level syncing?

The Sync desktop and mobile apps support file level de-duplication, which means that the apps will not re-upload identical files that have been previously uploaded to your account, even when renamed or moved. This saves bandwidth and improves overall syncing performance. The Sync apps do not support block level de-duplication, which would otherwise give Sync access to your files (we do not have access to your files).

What types of files are supported?

You can upload virtually any type of file to Sync, including documents, videos, photos, compressed archives, RAW files, image files and more. Furthermore, Sync does not alter or compress your files in any way.

Sync should not be used to synchronize live databases or live application data across multiple computers, although you can use Vault to periodically backup this type of data.

Important note: To prevent syncing problems across different operating systems and platforms, a subset of incompatible characters are not supported by Sync. Files named with these characters may be skipped (not uploaded), and will be listed under the desktop app progress tab (regardless of syncing status).

What are the data transfer limits (bandwidth / traffic)?

Sync does not limit the amount of data you can upload or download, provided that you have not exceeded the total storage space in your account. You can increase your space by upgrading your account. You can also delete files from your account to free up space, to transfer more data.

Sharing: Sync Pro customers can transfer unlimited data and unlimited downloads when sharing. This means that there are no monthly transfer limits when sharing files, provided you are on a Pro plan. The free Sync Starter plan allows up to 20 downloads per day, per link. The limit resets every 24 hour period. You can upgrade to a Pro plan any time to get unlimited downloads immediately.

What is the maximum transfer speed?

Real world transfer speeds will vary, depending on the speed of your own Internet connection, network peering between your ISP and our upstream provider, the amount of data you are transferring, and the size of the files being transferred. The desktop app Network tab should be set to Automatic for maximum speed.

At 40 Mbps (40 megabits per second, or 5 megabytes per second), a 1 GB (1,000 MB) file should take less than 5 minutes to transfer. This estimate does not include encryption overhead, which is typically not noticeable on small files, but can add additional time when transferring very large files.

How many team shared folders can I create?

Sync Pro and Business customers can create unlimited team shared folders. Free Sync Starter customers can create up to three (3) team shared folders.

When sharing with more than 50 people, consider using links, which provides the fastest performance for an unlimited number share recipients.

Also to note: the people you share with may be limited by the amount of space available on their own computers or devices.

What are the limits when sharing with links?

Sync Pro and Business customers can create unlimited links, with unlimited data transfer. Free Sync Starter customers can create up to three (3) links with limited data transfer.

When sharing folders with links, the people you share with may have an option to download all files in the folder at once. This feature will zip all of the files in the folder to make downloading quicker and easier, and is available on linked folders up to 5 GB in size.

Consider using team shared folders to share folders and files larger than 5 GB in size.

Also to note: the people you share with may be limited by the amount of space available on their own computers or devices.

Can I use network drives, mapped drives or network attached storage (NAS) with Sync?

You cannot use network drives, mapped drives or network attached storage as your Sync folder location. Also, Sync does not support third-party transfer protocols such as WebDAV or FTP.

What are the minimum system requirements?

Sync supports:

1. Windows XP, Vista, 7, 8, 10 and 11
2. macOS 10.6 and greater (macOS 10.11 or greater for enhanced Finder integration)
3. iOS (iPhones and iPads)
4. Android phones and tablets
5. All modern web browsers including Google Chrome, Safari, Microsoft Edge, Internet Explorer and Firefox. Google Chrome typically provides the fastest performance.

You’ll need admin privileges on your computer to install and run Sync.

Sync does not support Windows Server operating systems or running as a service.

Can I install Sync on Linux?

A Linux app is on our long-term roadmap, however, not available at this time. In the mean time you can access the Sync.com web panel on Linux using a supported web browser.

The post General limits when using Sync first appeared on Sync.com - Help Desk.

• Access your documents and files from multiple computers and mobile devices.
• Protect your data by backing it up in the cloud.
• Share your files securely.
• Setup centralized folders that multiple people can access.
• Keep your documents and files safe, secure and private.

This article is intended for free Sync Starter, Personal Pro and Pro Solo customers. If you are a Business Pro Teams customer have a look at the Business Pro Teams Getting Started Guide.

Next steps:

1. Install the Sync desktop app for Windows or Mac on your computer

Once you’ve signed up for Sync you can install the Sync desktop app on your computer. The desktop app seamlessly integrates Sync with your computer, working behind the scenes to synchronize your files securely to the cloud.

• Follow the step-by-step desktop app installation instructions article for more details.
• Download the Sync desktop app installer to get started.

2. Access the Sync.com web panel

Sync provides web-based access to your files via the web panel. The web panel is a secure way
to access your documents and account settings from any web browser, or when you
don’t have the desktop app installed.

• Follow the web panel tutorial article for more details on how it works.
• Sign in to the web panel to get started.

3. Get the Sync mobile apps for iOS and Android

With Sync you can easily access and preview your files from any iPhone, iPad, or Android device. The mobile apps are available from the Apple App Store or Google Play Store. Simply search for “Sync.com” to find the app and install.

• Get the iOS (iPhone and iPad) app here
• Get the Android (Android phones and tablets) app here.

4. Back up and synchronize your files using the Sync folder

The Sync desktop app creates a special Sync folder on your computer, and the Sync folder works just like any other folder. However, files in the Sync folder are backed up to the cloud automatically, can be synchronized to your other computers or devices, are protected with version history and deleted file recovery, and can optionally be shared.

• Follow the how to access the Sync folder on your computer article for more details on how it works.

5. Archive your files with Sync Vault

Your Sync account includes a cloud-only storage space called Vault. Vault is typically used to backup files and folders located outside of your Sync folder. Files stored in Vault are not automatically synchronized to your other computers or devices, which makes it ideal for backups or freeing up space.

• Follow the Vault tutorial article for more details on how it works.

6. Share your files securely with links

Sync links make it easy to send files and folders to just about anyone. Recipients of links cannot edit the original file in any way (links are view-only), and do not need a Sync account.

• Follow the links tutorial article for more details on how to share your files using links.
• Links include access control permissions such as passwords, expiry dates, email notifications and more. The link permissions article provides more detail.

7. Collaborate with multiple users using team shared folders

Sync can be setup for use with multiple users, typical in a business environment where administrative access control is required. Multi-user collaboration allows you to securely share folders and collaborate on files, in a fully managed shared folder work space.

• Follow the how to use team shared folders article for more details on how to setup centralized folders for team collaboration.

8. Secure your Sync account with two-factor authentication (2FA)

Two-factor authentication is a recommended security feature that can help protect your Sync account from unauthorized access.

• Follow the how to enable 2FA article for more details.

9. Configure password recovery options to help you reset a forgotten password

Important: For maximum security and privacy Sync does not store or transmit your password (to ensure that no one can get a hold of it). As such, it is crucial that you keep a copy of your password in a safe place, ensure that you’ve got the Sync desktop app installed, or, optionally enable email-based password recovery or set a password hint. Otherwise if you lose your password there will be no way to recover it.

10. Contact us if you have any questions – we’re here to help!

Let our team of Sync experts help you get started. Contact us right now.

The post Getting started with Sync.com first appeared on Sync.com - Help Desk.

• How do I change or reset my password?
• How do I enable or disable email-based password reset?
• How do I set or get a password hint?

How do I change or reset my password?

You can reset your password directly from an installed Sync desktop app, or by using the forgotten password reset page. Choose a strong unique password, and do not re-use a password that you’ve used elsewhere.

Important: For maximum security and privacy Sync does not store or transmit your password (to ensure that no one can get a hold of it). As such, it is crucial that you keep a copy of your password in a safe place, ensure that you’ve got the Sync desktop app installed, or, optionally enable email-based password recovery or set a password hint. Otherwise if you lose your password there will be no way to recover it.

To reset your password from an installed desktop app:

Show on Windows    Show on Mac

1. Click the Sync icon on the Windows system tray or the Mac menu bar.
2. Click the Settings icon (cog) and select Preferences.
3. Click the Account tab.
4. Enter and confirm a new password.
5. Click OK.

When you reset your password, you’ll stay logged into any previously authenticated computers or devices.

To reset your password using the forgotten password page:

1. Visit the forgotten password reset page.
2. Enter your email address.
3. Click the Reset my password via email option. This option will only be available if you have enabled email-based password recovery on your account.
4. Write down the password reset code displayed in your web browser (you’ll need this later)
5. Check your email for the password reset request notification. Click the Reset password button contained in the email.
6. Enter the password reset code you wrote down earlier.
7. Enter and confirm your new password.
8. Click Reset password.

When you reset your password, you’ll stay logged into any previously authenticated computers or devices.

I’ve tried all options, but still can’t reset my password

If you’ve tried the steps above and you’re still not able to reset your password, check to see if you have enabled a password hint, or contact our support team.

How do I enable or disable email-based password reset?

Sync provides an email-based method of resetting a lost or forgotten password. If you do not have the Sync desktop app installed on your computer we highly recommend you enable this security feature, to ensure that you do not get locked out of your Sync account.

To enable or disable email-based password reset:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Security tab.
5. Click Edit beside email-based password recovery.
6. Set the status to Enabled (or Disabled).
7. Enter your current password for security verification.
8. Click Update.

This feature is enabled by default on all paid plans, and cannot be disabled on Teams plans. Email-based password reset does not expose your password to Sync, however it does give Sync’s automated systems temporary access to your encryption keys when the feature is enabled or used. We cannot enable or disable the feature on your behalf.

How do I set or get a password hint?

A password hint is a word or phrase you create, to help you remember your password. Because password hints are sent to you via email, you’ll want to ensure that your password hint is a clue that only you would understand. To set a password hint:

To set a password hint:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Security tab.
5. Click Edit beside password hint.
6. Enter a password hint.
7. Click Save.

To get your password hint:

1. Visit the forgotten password reset page.
2. Enter your email address.
3. Click the Send a password hint option. This option will only be available if you have previously set a password hint.
4. Check your email for the password hint.

The post Password management first appeared on Sync.com - Help Desk.

In this article:

• Choose a strong, unique password
• Enable two-factor authentication
• Enable PIN lock on the Sync mobile apps
• Monitor attached devices and web sessions
• Monitor events
• Enable local drive encryption
• Use remote wipe on team shared folders
• Disable desktop app password change on public computers
• Disable single sign-on (SSO) on public computers

Choose a strong, unique password:

You’ve probably heard this before, but choosing a strong password and never re-using a password you’ve used elsewhere is the safest thing you can do to protect your account. Furthermore, if you install the Sync desktop app you should also ensure that you’re using a strong password for your Windows or Mac computer account as well.
Follow these instructions to change your Sync password

Enable two-factor authentication:

Two-factor authentication adds an extra level of security in the event that your password is compromised. We highly recommend enabling this feature.
Follow these instructions to enable 2FA

Enable PIN lock on the Sync mobile apps:

PIN lock adds an extra level of protection for the Sync app on your mobile device.
Follow these instructions to enable PIN lock

Monitor attached devices and web sessions:

If you suspect that your Sync account has been compromised you can easily check to see if this is the case, and remotely disable any device.
View a list of devices connected to your account here

Monitor events:

Your Sync account includes an event audit log, which makes it easy to keep track of file changes, user activity, and account notifications.
View Events here

Enable local drive encryption:

When you add a file to Sync it is encrypted locally, encrypted in transit, and remains encrypted in the cloud. Your files are fully encrypted with Sync. That said, Sync does not protect your files in the Sync folder on your computer from physical access, for example if the hard drive in your computer is physically extracted, or your Windows or Mac password is compromised. To protect against these kinds of threats we recommend that you enable local drive encryption (and ensure you are using a strong computer password).

For Microsoft Windows users we recommend enabling Bitlocker Drive Encryption, which is a free utility included with many versions of Windows. Bitlocker encrypts your local hard drive with your Windows password, and works seamlessly with Sync. More information on Bitlocker here.

For Mac users we recommend enabling Apple FileVault, which is a free utility included with all Apple computers. FileVault encrypts your local hard drive and works seamless with Sync. More information on Apple FileVault here.

Use remote wipe on team shared folders:

Remote wipe allows you to remotely delete files on the computers of users you have shared files with.
Learn more

Disable desktop app password change on public computers:

If you’ve installed the Sync desktop app on a public computer that is shared by multiple people, you can disable the password reset feature of the app. This can help you control who can change your Sync password.
Learn more

Disable single sign-on (SSO) on public computers:

If you’ve installed the Sync desktop app on a public computer that is shared by multiple people, you can disable the single sign-on feature of the app to prevent unauthorized access to the web panel. This can help you control who has access to your account settings.
Learn more

The post What can I do to ensure my files are encrypted and my Sync account is secure? first appeared on Sync.com - Help Desk.

• Files in the Sync folder are backed up to the cloud automatically.
• Files in the Sync folder are protected with version history and deleted file recovery.
• You can share files and folders in the Sync folder.
• You can access files that other people have shared to you, from the Sync folder.
• You can access the Sync folder from your computer, phone, tablet and the web.

You can use the desktop app to quickly access the Sync folder on your computer, search for your files in Sync and the Vault, stay up-to-date with recent file activity, and change your password.

In this article:

• How do I download and install the Sync desktop app?
• Accessing the Sync app and Sync folder on your computer
• Adding files and folders to Sync, from your computer
• Search for files and view recent files from the Sync desktop app
• Desktop overlay icons
• Syncing status
• Desktop app settings and preferences
• Pause and resume the desktop app
• Selective sync
• Updating the Sync desktop app to the latest version
• How do I confirm that the files in my Sync folder are in the cloud?
  
• Uninstalling Sync

How do I download and install the Sync desktop app?

The Sync 64 bit desktop app is available for Windows 7, 8, 10, 11 and macOS 10.9+. You’ll need admin privileges on your computer to install and run Sync. For Windows XP, 32bit or older versions of macOS you’ll want to download the legacy installer.

To install the Sync desktop app:

If you don’t yet have a Sync account, create a free account from the Sync homepage before proceeding.

1. Download the desktop app installer to your computer.
2. On Windows run the sync-installer.exe program.
   On Mac open the Sync.dmg and drag the Sync.app to Applications. And then from Applications (on the Dock), click the Sync icon to start the installer .
3. You will be prompted to allow Sync to install software on your computer. Click Yes, Open or Run to continue.
4. After a few seconds you will be greeted with the Sync installer welcome screen. If you’ve already created a Sync account, or you’re installing Sync on multiple computers, select the Use an existing account option and click Next.
5. Enter your email address (Sync username) and password and click Next.
6. Select where you want the Sync folder to be created on your computer. If you’re not sure don’t worry, as you can change the location later if needed.
7. Enter a Device name that allows you to easily identify your computer, for example “Office Computer” or “Lisa’s Laptop”. This is helpful if you plan on using Sync with multiple computers.
8. Click Next.
9. Click Finish to exit the installer. Congratulations, you now have Sync installed!

Once Sync is installed on your computer, you can access the Sync app from the Windows system tray or Mac menu bar.

Installing Sync on multiple computers:

You can install Sync on up to five of your own computers or devices and the contents of the Sync folder will automatically synchronize to each computer. Simply follow the same steps outlined above to install on additional computers.

If you’re installing Sync on computers used by other people (for example team members, employees or family members), you should create a separate Sync account for each person. This will ensure you have control over which folders remain private in your account, and which folders are shared.

Accessing the Sync app and Sync folder on your computer

Once Sync is installed on your computer, you can access the Sync app by clicking the Sync icon on Windows system tray or Mac menu bar.

Windows system tray:

The Windows system tray is located at the bottom right corner of your screen. If you don’t see the Sync icon in the system tray after installation you may need to click the white up arrow in the system tray first.

Mac menu bar:

The Mac menu bar is located at the top right corner of your screen.

Finding the Sync folder on your computer:

1. Click the Sync icon on the Windows system tray or the Mac menu bar.
2. Click the Sync folder icon.

This opens the Sync folder in a new window on your computer. The Sync folder works just like any other folder on your computer.

Adding files and folders to Sync, from your computer

Once you have installed the Sync desktop app you can drag and drop files or folders directly into the Sync folder on your computer. Additionally, you can use the Save As… file menu option in most applications, to save files to your Sync folder.

Files in your Sync folder are automatically backed up to the cloud.

Adding files and folders to Sync, from your computer:

Show on Windows    Show on Mac

1. Click the Sync icon on the Windows system tray or the Mac menu bar.
2. Click the Sync folder icon, to open the Sync folder.
3. Now move, drag or copy files and folders from other locations on your computer, into the Sync folder.
4. Files in the Sync folder are backed up to the cloud automatically.

Working directly out of the Sync folder ensures that you are always backed up.

Adding files to Sync, using the Save As… file menu option from any application:

Because the Sync folder works just like any other folder on your computer, you can save your files directly to Sync from virtually any desktop application you use. For example, to save to Sync from Microsoft Word you would:

1. Open your document in Microsoft Word.
2. From the File Menu in Word select Save As…
3. Browse to the Sync folder on your computer and click Save.

Adding files and folders to Sync, using the Sync.com web panel:

You can also use your web browser to upload files and folders from your computer to Sync. See the Uploading files and folders to Sync, using the web panel article for instructions.

Search for files and view recent files from the Sync desktop app

You can use the Sync desktop app or mobile app to search for any file located in your Sync folder or Vault, and to quickly access recently added or changed files.

Desktop app steps:

1. Click the Sync icon on the Windows system tray or the Mac menu bar.
2. By default recently added or edited files will be listed.
3. To search: Type in a search term in the search box, and press Enter or Return.
4. Click the folder icon beside the search result to view the file or folder on your computer. Click the cloud icon beside the search result to view the file or folder on the Sync web panel (the cloud).

Note: you can also search using the mobile apps.

Desktop overlay icons

The Sync desktop application automatically keeps your files and folder synchronized. The app will display overlay icons on your files and folders, to let you see the status of syncing.

• Overlay icons on an individual file or folder show the status of just that file or folder.
• The status icon in the Windows system tray or Mac menu bar shows overall status.

Overlay icons:

Overlay icons are displayed on all file and folders in your Sync folder.

Show on Windows    Show on Mac

In sync – a green circle with a check mark means the file or folder has finished syncing (backed up to the cloud) and is up-to-date.

Shared – a green circle with a share icon means the file or folder has been shared as a team shared folder or a link, and is up-to-date.

Sync in progress – a blue circle with rotating arrows means the file or folder is in the process of syncing.

A file or folder isn’t syncing – a grey circle with a minus sign means the file or folder is not syncing. This can can occur if you have configured selective sync, or if the file name contains invalid characters. The Progress tab may provide more detail.

Error – a red circle with an x means that Sync is unable to sync the file or folder. This can occur when your storage quota is full (can’t upload), or your hard drive is full (can’t download), or there is a technical issue preventing syncing. Contact support if you see this.

Syncing status

The app will display a status icon in the Windows system tray or Mac menu bar that shows overall syncing status.

Status icons:

The Sync status icon is located in the Windows system tray or the Mac menu bar.

In sync – a check mark means all files in your Sync folder have finished syncing (backed up to the cloud) and are up-to-date.

Indexing – a syncing icon means that the Sync app is indexing or transferring your files. Indexing means that the app is verifying that your files are in sync. When files are transferring you can view transfer status and speeds by clicking the status icon.

Paused – a circle with minus sign means that the Sync app is paused (not running). Click the icon and select Resume. If the Sync app keeps pausing contact support.

Error – an alert symbol means that Sync is unable to synchronize your files and folders. This can occur if you temporarily lose your network connection, or if you go over quota. If the Sync app is stuck in this state contact support.

Desktop app preferences and settings

Desktop app settings are specific to the computer you have installed Sync on. Account-wide settings are managed exclusively from the Sync.com web panel. Once Sync is installed on your computer, you can access the Sync desktop app preferences as follows:

1. Click the Sync icon on the Windows system tray or the Mac menu bar.
2. Click the Settings icon ().
3. Select Preferences from the menu.

Options tab:

Run When Computer is Started – Sync automatically starts when you sign into your computer. With this option disabled you would have to manually start Sync. Enabled by default.

Show Desktop Notifications – If you have Sync installed on multiple computers, or when multiple people are collaborating, the Sync app will display pop-up notifications, letting you know if a file has been added, changed or deleted. Desktop notifications may also include important account, file and system notifications. Enabled by default.

Show Icon Overlays – The Sync app displays status icons over every file and folder in the Sync folder when enabled. Enabled by default.

Report Errors to Server – When the Sync app encounters an error, a notification is sent to our QA team for further review. This helps our team identify and solve issues.

Account tab:

Change password – Change a forgotten password directly from the desktop app. This feature can be disabled.

Export a listing of all files – Click Generate to download a .CSV document listing all files in your Sync folder and Vault. This is useful for auditing everything you have in Sync.

Uninstall – See the how to uninstall Sync articles for more details.

Network tab:

Bandwidth settings – You can limit app transfer speed, which is useful if you have limited bandwidth available. Automatic is the fastest setting.

Disk Cache – To improve performance, the Sync app temporarily stores file data in a hidden cache folder, located inside the Sync folder. The temporary cache takes up additional space on your computer and is automatically cleared from time to time. You can manually clear the cache or adjust the automatic cleanup schedule.

Configure a Network Proxy – This is an advanced network configuration that can enable Sync to work behind a SOCKS5 VPN service. The default proxy type is Automatic (no proxy).

SSL Certificates – Allow Sync to be used behind corporate firewalls that utilize trusted third-party SSL certificates. Disabled by default.

Progress tab:

The progress tab provides file transfer details, and lists any files or folders that are not syncing. If your files are not syncing, this is a good place to start troubleshooting.

Advanced tab:

The Advanced tab allows you to control which folders get synced to each computer, a feature called selective sync. Selective sync is typically used if Sync is installed on multiple computers, and you want to control which folders (in your Sync folder) get synchronized to each computer.

Pause and resume the desktop app

The Sync desktop app runs automatically whenever you are signed into your computer. You can manually pause or resume Sync as follows:

1. Click the Sync icon on the Windows system tray or the Mac menu bar.
2. Click the Settings icon ().
3. Select Pause Sync or Resume Sync from the menu.

Updating the Sync desktop app to the latest version

You can manually update Sync as follows:

1. 1. Quit the existing Sync app by clicking the Sync icon on the Windows system tray or the Mac menu bar, and then clicking the Settings Cog, and Choosing Quit Sync.
   2. Download the latest desktop app installer to your computer. The installer will upgrade an existing installation automatically.
   3. On Windows run the sync-installer.exe program.
      On Mac open the Sync.dmg and drag the Sync.app to Applications. And then from Applications (on the Dock), click the Sync icon to start the installer .
   4. If you get an error “The operation can’t be completed because the Sync.app is in use”, go back to step 1 and Quit Sync.
   5. You will be prompted to allow Sync to install software on your computer. Click Yes, Open or Run to continue.
   6. Sync will detect an existing installation and ask you to update it. Click Yes.
   7. It will take a few seconds for the installer to configure itself, at which point you will be greeted with the Sync installer setup screen.
   8. The installer will detect your existing account. Ensure Reuse existing account is checked, and click Next.
   9. Click Finish to exit the installer.

Sync is now upgraded to the latest version.

What version of Sync am I currently running?

1. Click the Sync icon on the Windows system tray or the Mac menu bar.
2. Click the Settings icon (cog).
3. Select Preferences.
4. Click the Account tab.
5. The version is displayed at the bottom of the Account tab.

Selective sync

If you have the Sync desktop app installed on multiple computers, you can control which
folders within your Sync folder get synced to each computer. This is accomplished via selective sync as follows:

Show on Windows    Show on Mac

1. Click the Sync icon on the Windows system tray or the Mac menu bar.
2. Click the Settings icon (cog).
3. Select Preferences.
4. Click the Advanced tab.
5. By default all folders are checked, which means that all folders will sync to the computer you are configuring selective sync on. Uncheck folders you do not want synced.
6. Click Apply.

Note: the Sync app does not automatically delete unchecked folders.

When a folder is deselected via selective sync it will show a grey circle with a minus sign overlay icon, signifying that it is no longer syncing and safe to delete from your computer (to free up space). If you re-check a folder in the future, Sync will re-download it from the cloud.

Controlling folder access with team shared folders:

If you are trying to use selective sync to control which folders other people can access, we recommend you setup team shared folders instead. Team shared folders give you granular control over folder access. See the how to use team shared folders article for more details.

Freeing up space with Vault:

If you are trying to use selective sync to store files or folders in the cloud only, we recommend you use Vault instead. See the what is Vault article for more details.

How do I confirm that the files in my Sync folder are in the cloud?

Sync provides a number of ways to audit and confirm that the files in your Sync folder have been successfully uploaded to the cloud.

This article covers files in your Sync folder only – see here to verify files uploaded to Vault.

The desktop app status icon and progress tab:

The Sync desktop app automatically verifies all files and folders in your Sync folder for consistency, and the status icon in the Windows system tray or Mac menu bar will display as in sync when verification is confirmed.

Important note:

To prevent syncing problems across different operating systems and platforms, a subset of incompatible characters are not supported by Sync. Files named with these characters may be skipped (not uploaded), and will be listed under the desktop app progress tab (regardless of syncing status).

You can access the Sync desktop app progress tab as follows:

1. Click the Sync icon on the Windows system tray or the Mac menu bar.
2. Click the Settings icon ().
3. Select Preferences from the menu.
4. Click the Progress tab.

If you see a file listed under the progress tab as skipped, the easiest solution would be to rename the file without these characters. View the full list of incompatible characters.

Export full file listing:

With the Sync desktop app installed, you can export a full listing of all files stored in your Sync folder and Vault, which makes auditing easier. Here’s how:

1. Click the Sync icon on the Windows system tray or the Mac menu bar.
2. Click the Settings icon ().
3. Select Preferences from the menu.
4. Select the Account tab.
5. Click Generate beside export, to get a listing of all files.

A .CSV file will download to your computer, which you can open, to search for specific files and verify your files stored in the cloud.

Uninstall the Sync desktop app

A standard uninstall will remove Sync, but retain system configuration information allowing you to easily restore your Sync account on the computer at a later date, if needed.

Follow these instructions:

1. Click the Sync icon on the Windows system tray or the Mac menu bar.
2. Click the Settings icon ().
3. Select Preferences from the menu.
4. Select the Account tab.
5. Click the Uninstall button and follow the prompts.

You can also use the full uninstaller, to remove all traces of Sync from your computer.

Get the full uninstaller for Windows here, run the uninstaller and follow the prompts:
https://sync.com/download/sync-uninstaller.exe

Get the full uninstaller for Mac here, open the disk image and and follow the prompts:
https://www.sync.com/download/sync-uninstaller.dmg

The post The Sync desktop application first appeared on Sync.com - Help Desk.

In this article:

• How do I enable or disable two-factor authentication (2FA)?
• How do I enable or disable single sign on (SSO)?
• How do I manage web panel session time (auto-logout)?
• How do I disable a lost or stolen computer or device?
• How do I re-enable (unsuspend) a computer or device?
• How do I remotely sign out from the Sync.com web panel?
• How do I disable or enable password change from the Sync desktop app?

How do I enable or disable two-factor authentication (2FA)?

Two-factor authentication is a recommended security feature that can help protect your Sync account from unauthorized access. Enabling two-factor authentication means that the Sync apps and web panel will require an additional security code (along with your password ) when you sign in to your account or add a new computer or device.

You can enable two-factor authentication using a mobile authenticator app (such as Google Authenticator) or using email delivery.

To enable or disable 2FA using email delivery (easiest):

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Security tab.
5. Click Edit beside two-factor authentication.
6. Click Enable 2-FA via email (or Disable to disable 2FA if you previously enabled it).
7. Be sure to download the backup codes and store them in a safe place. You can use each backup code once, in the event that you need to sign in and do not have access to your email.

2FA is now enabled. You will have to check your email address for the additional security code each time you sign in to the web panel or install Sync on a new computer or device.

To enable 2FA using a mobile authenticator app (such as Google Authenticator):

Before you begin you will need to download and install the Google Authenticator app on your phone or tablet. Get it on the Apple App Store or Google Play Store.

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Security tab.
5. Click Edit beside two-factor authentication.
6. Click Enable 2-FA via Google Authenticator. Note: if 2FA is currently set to Email, click Disable and then click Edit again to Enable 2-FA via Google Authenticator.
7. Open the Google Authenticator app on your mobile device and tap Scan a barcode. You may have to tap + first, if you’ve already set up the app with other services.
8. Scan the QR code displayed on the Sync web panel, into the Google Authenticator app.
9. The Google Authenticator app will provide a 6-digit verification code. Enter the verification code on the Sync web panel and click Save.
10. Be sure to download the backup codes and store them in a safe place. You can use each backup code once, in the event that you do not have access to your mobile device.

2FA is now enabled. You will have to check the Google Authenticator app for the additional security code each time you sign in into the web panel or install Sync on a new computer or device.

How do I enable or disable single sign on (SSO)?

Sync includes a single sign on feature, allowing you to automatically sign in to the web panel from an authenticated Sync desktop app installed on your computer.

Once you’ve installed the Sync desktop app you can click the Sync icon on the Windows system tray or the Mac menu bar and select the Go to Sync.com web panel quick link. This will sign you into the web panel automatically, as the desktop app has already been authenticated.

To enable or disable single sign on:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Security tab.
5. Click Edit beside single sign-on.
6. Enable or disable the option as needed and click the Enable or Disable button to confirm.

If SSO is disabled, you will be prompted to enter your username and password each time you access the web panel from the desktop app Go to Sync.com web panel quick link.

SSO does not override two-factor authentication. With 2FA enabled you will be prompted for an additional security code each time you sign in into the web panel, regardless of your SSO settings.

How do I manage web panel session time (auto-logout)?

You can set the web panel to automatically log you out when there is no activity. This is recommended if you frequently sign in to your Sync account from public computers.

To manage auto-logout:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Security tab.
5. Click Edit beside automatic logout.
6. Select your Auto logout time.
7. Click Save.

How do I disable a lost or stolen computer, phone or tablet?

If your computer or mobile device is lost or stolen you can unlink it from your Sync account to disable the Sync app from downloading and syncing your files or making changes to your account settings.

To disable (unlink) a device:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Devices tab.
5. Click the (ellipsis) icon beside the computer or device you want to disable.
6. Select Delete.
7. Check the Confirm box and click Delete.

Note: if your device was lost and you re-locate it, you can enable it.

How do I re-enable (unsuspend) a computer, phone or tablet?

To restore a previously disabled computer or mobile device:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Devices tab.
5. Click Show deleted at the bottom of the device list.
6. Click the (ellipsis) icon beside the deleted computer or device you want to re-enable.
7. Select Restore.

How do I remotely sign out from the Sync.com web panel?

If you forgot to sign out from the web panel, or you suspect that someone has signed in using your account credentials, you can remotely logout anytime.

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Devices tab.
5. Click the (ellipsis) icon beside the web session you want to disable.
6. Select Logout.

How do I disable or enable password change from the Sync desktop app?

If you’ve installed the Sync desktop app on a computer that is shared by multiple people, you can disable the password reset feature of the app. This can help you control who can change your Sync account password.

Important: if you disable password change on your computer it is highly recommended that you enable email-based password reset and set a password hint, to prevent being locked out of your account permanently due to a forgotten password.

To manage this setting per computer:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Devices tab.
5. Click the (ellipsis) icon beside the computer you want to disable password change on.
6. Select Set permission.
7. Choose Disabled or Enabled as required.
8. Click Save settings.

The post Account security first appeared on Sync.com - Help Desk.

In this article:

• Accessing your Sync account settings
• How do I change the email address (username) on my Sync account?
• How do I manage email preferences?
• How do I check my storage space usage?
• How do I upgrade my Sync account to add more space and features?
• How do I renew my Sync account?
• How do I enable or disable auto-renewal?
• How do I update my billing profile (to change address or payment method)?
• How do I view and print my invoices?
• How do I cancel my account?

Accessing your Sync account settings

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.

How do I change the email address (username) on my Sync account?

Your username for Sync is your email address. If you get a new email address, be sure to update your Sync account. You can also transfer ownership of your Sync account by changing the email address.

To change your email address:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click Edit beside your current email address.
5. Enter a New email address.
6. Enter your current Sync account password (to verify that you control the account).
7. Click Send verification email.
8. A verification email will be sent to the new email address. Click the link in the verification email to complete the process.

I am transferring ownership of my account – what else do I need to do?

To transfer ownership of your account you will need to change the email address as outlined above, as well as update / remove your billing profile, and enable email-based password reset (allowing the new owner to reset the account password easily).

How do I manage email preferences?

You can change your email preferences to opt in or opt out of Sync product notifications, special offers and rewards notifications. At Sync we will never share your email address with third-parties.

To change your email preferences:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click Edit beside email preferences.
5. Change your preferences and click Save settings when complete.

How do I check my storage space usage?

Files in your Sync folder and Vault count towards your storage quota. You can check how much storage space you’re using (and how much is available) from the Sync.com web panel or the apps.

Check your storage space usage from the Sync.com web panel:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.

A chart with a breakdown of your Sync folder, Vault usage and unused space is calculated and displayed.

How do I upgrade my Sync account to add more space and features?

You can upgrade your Sync plan anytime, to add more space and get additional features.

• Upgrading is instant and does not affect your account settings, shared folders or files.
• Additional storage space and features will be available on your account immediately.
• Upgrades are pro-rated – you are always credited back the remaining balance of your current plan, towards the new plan.
• Sync provides a 30-day, full money back guarantee on all new plan upgrades.

To upgrade your account:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Upgrade.
4. Choose your upgrade options and click Upgrade now.
5. Enter your billing information to complete the upgrade.

How do I renew my Sync account?

Sync will send you an automated account renewal notification email 30-days before your account expires. As such it is important to keep your account email address and billing profile updated. You can also setup auto-renewal.

To renew your account:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click Renew.
5. Enter your billing information to save it.
6. Click use new profile.
7. Click the Renew Now button.

You will receive an email receipt once the renewal is completed.

What happens if I do not renew?

• Sync provides a 14 day grace period after account expiry, during which you can continue to access your files.
• After the grace period your account will be placed “on hold”.
• Your file data will NOT be deleted, and you will have an additional 90 days to reactivate your account at anytime.
• While your account is on hold we will attempt to contact you periodically, via email.
• After the 14 day grace period, and the 90 day hold period, if you still have not reactivated your account, your file data will be permanently deleted and your account closed.

How do I enable or disable auto-renewal?

Sync subscriptions automatically renew annually. We will send you an account renewal notification email 30-days before your account renewal. You can manage your auto-renewal settings as follows:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Billing tab.
5. Click Edit beside auto-renewal.
6. Adjust the status and click Save settings when complete.

How do I update my billing profile (to change address or payment method)?

You can update your billing profile as follows:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Billing tab.
5. Click Edit beside the current billing profile.
6. Enter your new billing information as required.
7. Click Save settings to change the settings, or click Remove profile to remove it from the system.

How do I view and print my invoices?

You can view your invoice history, and print any invoice as follows:

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click the Billing tab.
5. Beside invoice history click the Invoice ID to view the invoice, or click the print icon to print the invoice.

How do I cancel (close) my account?

If you no longer want to continue using Sync you can cancel anytime from the Sync.com web panel. Closing your account will permanently delete all account data, including all file data stored in the cloud. This action cannot be undone.

1. Sign in to the web panel.
2. Click your email address (or display name) on the top right corner of the blue menu bar.
3. Select Settings.
4. Click Delete account beside Close account (at the bottom of the account settings page).
5. Confirm your account details and provide a cancellation reason (so we can do better next time).
6. Click Submit to permanently close your account.

The post Account and billing overview first appeared on Sync.com - Help Desk.

• Easily access your files using any web browser.
• Share files and folders with shared links and team share folders.
• Access file version history and deleted file recovery.
• Change security settings.
• Manage account settings and billing.

In this article:

• • Accessing the web panel
  • Web panel overview
  • Uploading (adding) files and folders to Sync, using the web panel
  • Downloading files and folders from the web panel
  • Moving files and folders using the web panel
  • Web panel file and folder menu options
  • Previewing documents and photos
  • Streaming video
  • File version history
  • Restore deleted files or folders

Accessing the web panel

The web panel is compatible with Internet Explorer 10+, Microsoft Edge, Safari 7+, Firefox, and Chrome web browsers on both desktop computers and mobile devices.

Sign in to the web panel directly:

1. Click the sign in link https://cp.sync.com, or click Sign in from the top right corner of any page on the Sync.com website.
2. Enter your email address (username) and password.
3. Click Sign in.

Sign in from the Sync desktop app:

If you’ve installed the Sync desktop app on your computer, you can sign in directly from the desktop app as follows:

1. Click the Sync icon on the Windows system tray or the Mac menu bar.
2. Click the Cloud icon on the top blue bar.

The desktop app signs you in automatically using secure single sign on (SSO).

Web panel overview

The web panel provides quick access to your cloud storage space, sharing, and other features.

Files – Click the Files tab to see the files and folders stored in your Sync folder. When you install the Sync desktop app, a special Sync folder is created on your computer, and the contents of the Sync folder will automatically be synchronized and available from the files tab.

• Learn how to add files and folders
• Learn how to restore deleted files and folders

Vault – Click the Vault tab to see all of the files and folders stored in Vault. The Vault is a cloud-only storage space that does not automatically synchronize to your computer when you install the Sync app.

• Learn more about Vault
• Learn how to add files and folders to Vault

Sharing – Click the Sharing tab and select either Team shares or Links to manage files and folders that you have shared.

• Learn how to request files from people who don’t have a Sync account
• Learn how to use team shared folder collaboration
• Learn how to share files view-only with links

Events – Click the Events tab to view an audit log of all file changes and account activity associated with your Sync account.

Users – Business Pro and Business Pro Advanced customers have access to the User admin panel, which makes managing Sync accounts for multiple team members (employees) easy.

• Learn more about Business Pro

Account and security settings – Click your Email address or display name at the top right corner of the blue navigation bar, and select Account settings to manage your email address, security settings billing profile and invoices.

• Learn how to change the email address (username) associated with your account
• Learn how to enable two-factor authentication

Help – Click the Help tab to contact Sync support directly.

Uploading (adding) files and folders to Sync, using the web panel

To upload files:

Show on Windows    Show on Mac

1. Sign in to the web panel.
2. Navigate to the folder you want to upload files to, and click Upload from the file menu.
3. Click Choose files + and select as many files as you’d like from the computer file browser.
4. Click Add or Open once you have selected a file.
5. The file will be added to the transfer window, and a checkmark will appear when uploading is complete. Click Close to exit the transfer window, and go back to your files.

To drag and drop upload folders (or files):

Drag and drop requires Microsoft Edge, Firefox, or Google Chrome.

Show on Windows    Show on Mac

1. Sign in to the web panel.
2. Navigate to the folder you want to upload files to, and click Upload from the file menu.
3. Drag and drop the folder you want to upload, from your computer to the upload box.

Note: to transfer large folders, uploading via the Sync desktop app is recommended.

Upload from the Sync desktop or mobile apps:

You can also upload files and folders using the Sync desktop and mobile apps.

Downloading files and folders from the web panel

To download files:

1. Sign in to the web panel.
2. Click the (ellipsis) icon beside any file to open the file menu.
3. Select Download or Compat download to download the file to your computer or device.

What is the difference between Download and Compat Download?

The default Download option provides both SSL encryption and an additional layer of end-to-end encryption in transit.

Compat download only provides SSL encryption in transit. Sync includes a compatibility option because Firefox, Safari, and Internet Explorer do not fully support local decryption when downloading files larger than 500 MB. This feature may also be beneficial if you are using mobile Safari.

To download multiple files:

1. Sign in to the web panel.
2. Check the files you wish to download.
3. Click Download from the file menu.

Downloading folders:

To download folders you can install the Sync desktop app on your computer, which will download your folders automatically. Additionally you can create a link to a folder, access the link, and then use the Download all link feature.

Moving files and folders using the web panel

To move files and folders:

1. Sign in to the web panel.
2. Click the (ellipsis) icon beside any file or folder, to open the file menu.
3. From the file menu select a Move.
4. Under the Move to section, navigate to the location in your Sync folder or Vault, where you want to move the file or folder.
5. Check the destination folder checkbox.
6. Click the Move button.

Note: Keep the web browser window open until the move is complete.

Web panel file and folder menu options

The Sync.com web panel includes file and folder tools to help you stay organized.

Accessing the file menu:

1. Sign in to the web panel.
2. Click the (ellipsis) icon beside any file or folder, to open the file menu.
3. From the file menu select a file action.

Files and folders have different options.

Menu actions:

Create link (or Manage link)
Share file or folder as a link. Learn more.

Share as team share (or Manage team share)
Create a shared folder, and give other team members access to view or edit the contents of the folder. Learn more.

Preview
Preview a document without downloading it. Learn more.

Download (and Compat download)
Download a file to your computer or device. Learn more.

Version history
Preview or restore a previous versions of a file. Learn more.

Rename
Rename a file or folder in your Sync folder or Vault.

Copy
Copy a file or folder to a new location in the Sync folder or Vault.

Duplicate
Duplicate a file into the same folder.

Move
Move a file or folder to a new location in the Sync folder or Vault.

Delete
Delete a file or folder in the Sync folder or Vault. Deleted files can be restored or purged.

Previewing documents and photos, from the web panel

The Sync.com web panel includes a built-in previewer, that makes it easy to view documents without downloading them first.

Previewing also extends to sharing, allowing you to restrict the ability to download, when sharing files with links.

To preview a file:

1. Sign in to the web panel.
2. Click the file name you want to preview.

The previewer will open if the file type is supported. If a file cannot be previewed you can download it and open it in an external application for viewing.

What file types are previewable?

Free and Personal customers can preview the following file types:

• JPG, GIF, PNG, TXT and a few other text-based formats.

Pro Solo and Business Pro Teams customers can preview the following file types:

• Document formats (including Microsoft Office): PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, VSD, VSDX, RTF, CSV, PDF, ODT, ODS, ODP, HTML, TXT and many older file formats.
• Image formats: DGN, DWG, DXF, DCM (DICOM), TIFF, JPG, JP2, GIF, PNG, RAS, CAL, DIB, BMP, PSD, PCT, PCX, PCD, WMF, EMF, TGA and more.

The maximum file size for previewable documents and images is 40 MB. Larger documents must be downloaded first, and viewed directly from your computer or device.

Most media formats, such as video and music files, can be viewed directly by Sync, using a web browser or Sync mobile app provided they are encoded in a web friendly format (eg. MP3, MP4). Media files must otherwise be downloaded first, and viewed directly from your computer or device. Sync does not otherwise transcode or re-encode your videos.

How do document previews work? For pictures and images, the Sync apps generate and encrypt a separate preview file locally when you upload the file. When you are browsing the Web Panel, the encrypted preview file is downloaded and decrypted locally in your web browser. For PDF documents, the encrypted file data is downloaded directly into the browser and decrypted in real-time, locally in your web browser. For Microsoft Office document formats the encrypted file data is downloaded directly into the browser and decrypted in real-time, then re-encrypted and streamed through an automated Sync helper server to generate an SVG preview. Sync does not store this data.

Streaming video, from the web panel

The Sync.com web panel supports video streaming via a built-in video player or your web browser player, which makes it easy to view videos without downloading them first.

To play a video:

1. Sign in to the web panel.
2. Click the (ellipsis) icon beside the video you would like to stream.
3. Click Open file.

The video will open in the browser-based player if the file type is supported. If a video cannot be streamed you can download it and open it in an external application for viewing.

What file types can be played?

Browser-based streaming utilizes the HTML5 video specification, which means the following formats can be played:

• MP4 (H.264 + AAC or MP3)

Note: Sync does not transcode or re-encode your videos. Videos play at maximum resolution and bitrate.

File version history

Sync keeps a copy of all changes made to your files in Sync, allowing you to recover older versions of files, restore deleted files, or roll back your entire account to a snapshot of a previous date.

To preview and recover older versions of your files:

1. Sign in to the web panel.
2. Click the (ellipsis) icon beside the file you would like to see version history.
3. Select Version history.
4. Click the file name of any previous version to download or preview it.
5. Click Restore to restore a previous version.

The recovered version will become current and automatically sync.

Does version history count against my storage quota?

No, version history does not use your storage quota. Yay!

Can I recover multiple files, all at once?

You can restore previous versions of individual files from the web panel. Our customer service team may be able to help you roll back and restore multiple files or folders simultaneously. Contact us.

Restore deleted files or folders

Sync keeps a copy of all deleted files, allowing you to restore deleted files and folders easily.

To restore deleted files or folders:

1. Sign in to the web panel.
2. Navigate to the location of the deleted files and click Show deleted files from the file menu. For example, if you were missing a file in a particular folder, you would navigate to the folder first.
3. Click the (ellipsis) icon beside the deleted file or folder.
4. Select Restore.
5. Click Restore to confirm.
6. Click Hide deleted files to show active files – the file or folder you restored should now be an active file, and will automatically sync.

To restore multiple files or folders all at once:

Follow the steps as outlined above, however on step three check multiple deleted files or folders, or click the down arrow to select all.

Do deleted files count against my storage quota?

No, deleted files do not use your storage quota. Yay!

Can I restore many files and folders spanning multiple locations, all at once?

You can restore multiple deleted files and folders from the web panel. Our customer service team may be able to help you roll back and restore large-scale deletes or complex folder structures. Contact us.

What if I don’t see my deleted files?

• The file or folder may be purged.
• The file or folder may be part of a shared folder that you are no longer part of. Try rejoining the shared folder.
• The file may have been in a folder that was renamed. Try restoring the old folder name.
• The file may not have been uploaded to Sync. Verify with events.

The post What is the Sync.com web panel? first appeared on Sync.com - Help Desk.